frequently asked questions
How do I set-up counselling sessions?
Self-referrals are welcome, as well as referrals from organizations within the community. Inquiries are typically responded to within 72 standard business hours. Connect Now.
What will the first session consist of?
After your complimentary 20 minute initial phone consult you will then book your 50 minute initial session in person, over secure video, or in a setting that best supports you to achieve your goals, and promotes your safety and comfort. During your initial session we will discuss your hopes for the counselling process and the journey that led you to this moment in time. We will discuss a plan of care and provide immediate resources as needed. Click here for more information on Types of Sessions.
What if I can’t afford many sessions?
During your initial session we will review your available benefits and how to claim these benefits. We will also discuss what local, provincial and federal programs you may be interested in. My hope is to assist each client to access counselling even if it isn’t provided by Central Island Counselling.
What if my child or youth refuses to meet you?
At Central Island Counselling, I believe it is my role to connect with each child or youth at their level. This often requires a thoughtful and attuned approach. Building engagement and trust are the first priorities when meeting with your child or youth.
I’m afraid that counselling will make things worse, is this possible?
Many people worry that their distressing emotions or behaviours may intensify when they begin counselling. At Central Island Counselling, I use a trauma-informed approach to carefully monitor and pace the counselling process, with close attention to your sense of safety and stability. I recognize the importance of being able to function in daily life while working toward improved emotional health. As you develop additional tools and strategies, you can build a greater capacity to cope with and manage your emotions.
How do I set-up the video sessions?
At Central Island Counselling, I use the Jane platform and Microsoft Teams for video sessions. Both platforms are free for clients and accessible on most devices. Instructions and a secure link will be sent to you when you book your video session.
What if I need help now and I can’t wait for a session?
If you are in Nanaimo, please consider the Nanaimo Crisis Clinic-Walk In or your local emergency room. You can also call the Vancouver Island Crisis Line at 1-888-494-3888. You can also find an extensive list of resources on this website under Additional Resources.
What payment methods do you accept?
Payment options include credit cards, debit cards, and third-party payee funding. Direct billing may be available for select extended medical plans.
